Booking Info
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Booking Conditions and Important Information Please note that it is a pre condition of making a booking with Ski Activity that you have read and accepted our Booking Conditions and Contract ( see below for the contract). All Important Information is subject to our booking conditions and contract Booking and paying for your holiday Prices: Our brochure prices represent great value for money, particularly when coupled with the fantastic group places and other available discounts. By their nature, late availability prices do not generally benefit from additional special discounts, group discounts, child discounts etc. So book early! Children: We offer a minimum of a 10% discount for children aged 11 and under, but see our child discounts on page 9. Please advise us if you require cots or highchairs, available at a supplement. Empty beds: We make a charge for beds that are not occupied of between 40% (low season) and 50% (high season) of the adult price. Deposits: Generally our deposit is £120 pp however we reserve the right to increase this for North American holidays and for those holidays where we have purchased scheduled or low cost flights on your behalf. Final balances: Are payable 10 weeks before departure. We do not send out reminders. Payments: Can be made with debit cards or a cheque (no charge) and with Visa/Mastercard (2% charge) Confirmations: Holidays are confirmed when we send you an invoice, normally sent by email. Insurance: It is an express condition of booking a holiday with Ski Activity that you have travel insurance, which should be similar or superior to the travel insurance we offer. You can book travel insurance on line at www.skiactivity.com or call our friendly sales staff. Changing your holiday: You can change your holiday at any time, but please be aware that fees and charges will apply. These can be as much as the cost of the holiday and for groups, free places may be reduced, causing the per person price to rise. We, also, have the right to change or cancel your holiday, although this very rarely happens. Name changes: There is a minimum £25 administration charge plus any additional charges that may be levied by our suppliers Cancellations: If you decide to cancel the following charges apply: 56 days or more prior to departure = loss of deposit and insurance premium if applicable; 28-55 days = 55%, 14-27 days = 70%; 13-3 days = 95%; 2 days or less = 100% Before you travel Invoices and itineraries: In the majority of cases, final documentation is sent by email, please print the itinerary and take this with you. Pre-bookable ski packs: You can pre-book lift passes, skis, boards and boots etc in advance and benefit from the competitive prices that we have negotiated with our suppliers. You can do this up to the last minute, however, it helps us if you can do it more than 7 days in advance. Airport parking and lounges: Just give us a call and we can arrange this for you. Pre book and save ££s Passports and visas: It is your responsibility to ensure that your passport is valid and that you have any visas required. Luggage allowance: Normally 20kgs per person, however, with the increasing use of low cost airlines the luggage allowance may change. Please check at the time of booking. Flights: We use a combination of charter, scheduled and low cost flights. At Gatwick and Edinburgh we try to have a representative on hand to help should you need it. At other airports, the airline’s representative is always available. In an emergency you can always call our duty phone which will be advised with your final documentation. Ski carriage: Most airlines make a charge for carrying skis/boards, between £15 and £30 per set if pre booked. We will advise you of the cost at the time of booking. Paying at the airport does not guarantee your skis/board will be carried and the cost may be more. Arrival time: If you are traveling independently, please advise us of your arrival time and provide us with a mobile telephone number for our overseas staff. Normally your room will be ready from 1700 but we can make special arrangements should you be arriving earlier, but please advise us in advance. While travelling to resort Transfers: Due to the flexibility of our travel arrangements, your transfer can vary from a private transfer to a shared coach. We do our best to make the transfers run as smoothly as possible, but as we rely on third party suppliers, delays can occur. We always do our best to keep these to the minimum. Access to chalets: Access to many chalets is up a hill or path with limited vehicular access, which may result in a short walk with your luggage at the start and end of your holiday. Ski packs: Our Reps will come and visit you, either on the transfer coach or at your chalet to arrange your ski passes, ski hire and lessons as required. Taxe de Sejour: Our Reps will collect the Taxe de Sejour, levied by most resorts, when you arrive. On average this amounts to approximately £1 per person per day. Our staff All our staff are carefully chosen and undergo a rigorous training process. In the majority of cases, they are not professionals but nonetheless we set very high standards and they, to their credit achieve it. Chalet hosts: Our hosts regularly clean your rooms and they are there to help make your holiday run smoothly. They have been chosen for their outgoing personalities and cooking abilities. The service they offer is not intended to be that of a hotel. Chalet hosts may be sharing some of the bathroom facilities and eat with you and your group. Resort Representatives: As part of our service to you, our Resort Representatives will visit your chalet and join you for dinner on one or possibly more evenings during your stay. Staff days off: Our staff have one day off a week. On this day, breakfast and afternoon tea will be laid out for you. In the evening you are free to try a local restaurant. Chalets and Chalet hotels All our chalets and chalet hotels are selected with care on the basis of general comfort, convenience and facilities. As they are often people’s mountain homes they cannot be compared to hotels. Occasionally beds may be against a wall, there may not always be a WC on each floor, room sizes may vary and not all rooms have lockable doors. As in your own home, from time to time things may go wrong and we do ask that you be patient as it may not always be possible to repair or replace items immediately (e.g. plumbing, furniture), especially over national holiday periods such as Christmas and New Year, although we will always do our best to do so. Linen: We provide bed linen, hand towels and bath towels in all catered chalets operated by us. Chalet Board: In all Ski Activity operated properties the standard chalet board is included and in addition an enhanced breakfast, aperitif and nibbles, a cheese board on occasion and superior regional wine (Europe). All chalet meals are intended to be home-from-home style cooking (including some local dishes). Meals in chalets are served at a set time in the evening. If specific drinks or food mentioned in this brochure are unavailable locally or have been significantly increased in price, we reserve the right to substitute them for suitable alternatives. Dietary Requests and children’s meals: Please advise us in advance and as a matter of courtesy, please discuss this with your chalet host on arrival. We will do our best to cater for any special requests but they cannot be guaranteed. Drinks: In Ski Activity chalets, unlimited wine is provided with your meal until coffee is served. In chalets no bar is provided so feel free to bring your own drinks. Our chalet staff will be happy to provide the mixers (paid for locally). Satellite TV in chalets may have a very limited choice of channels. Hot Tubs: Most outdoor hot tubs in residential areas cannot be used after 10pm. If a hot tub breaks down we always try to have it repaired as quickly as possible. However, as their repair is a specialist task, these people are often in high demand. Delays may also occur if parts need to be ordered. We always do our utmost to minimise such delays. Smoking: All our chalets are non-smoking. Cots and high chairs: We have a limited number of cots and high chairs but these must be booked and paid for in advance. Cot linen is not included. Slippers: We strongly recommend that you take slippers or suitable indoor footwear for use in the chalet as, for the comfort of all, outdoor shoes are often not permitted indoors. Hot water: Chalets are often privately owned homes. They have a reliable but not endless supply of hot water. Please stagger your bath times if possible and consider other guests in the chalet. Booking Contract Please read this section and the important information carefully. The type of arrangements you book will decide if your contract is with us or another supplier of travel services. Your contract will be with us if you book at least 2 or more of the following services when the services are taken together and also either a) cover a period of over 24 hours or b) include overnight accommodation: 1. transport 2. accommodation 3. other tourist services not ancillary to transport or accommodation which account for a significant part of the arrangements. We will need to be aware that you have booked more than one arrangement with us. For all other arrangements we are a booking agent for other suppliers and your contract will be with them. We accept no responsibility for their actions or omissions. Copies of the conditions of these suppliers are available on request and we recommend that you ask for these. When you ask us or your travel agent to confirm your holiday you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of this booking contract and have read the important information relating to your holiday. The terms and conditions in both these sections and your confirmation invoice comprise your agreement with Ski Activity and all those listed on the booking on whose behalf the party leader is acting. No variations to these conditions shall be valid unless agreed by us in writing. It is an express condition of booking that you have travel insurance offering at least the same level of insurance. For all bookings you must complete and sign a booking form. The conditions for transport only and/or accommodation only arrangements do vary and reference is made as appropriate within these conditions when flight only or accommodation only is exempt or different conditions apply. No variations to these conditions shall be valid unless agreed by us in writing. It is an express condition of booking that you have travel insurance offering at least the same level of cover as that offered by Ski Activity. No liability will be accepted by Ski Activity for any clients travelling without adequate insurance. If you decide not to purchase the insurance we offer, you must provide us with details of your alternative policy in case of emergency within 21 days of booking. Ski Activity’s insurance must be booked and paid for in full at the time of booking your holiday. CONSUMER PROTECTION The air holidays and flights in this brochure are ATOL protected whereby Ski Activity Ltd act as agents for ATOL holders. In the unlikely event of their insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk CONTRACT (i) For all bookings you must complete and sign a booking form. As verbal descriptions and assurances are subject to interpretation and cannot be proved or confirmed, we accept no liability for these. Therefore all telephone quotes are subject to our written confirmation. All website quotes are also subject to our written confirmation. A contract exists when we despatch our confirmation invoice detailing what you have booked. It is only then that a contract exists (subject to the correction of errors or omissions). When you or your travel agent asks for your booking to be confirmed, we will do our best to meet this request and, if so, we will send written confirmation. However, a contract is not made until the date shown on our confirmation invoice. Assuming we are able to confirm your booking, an invoice will be despatched as soon as possible. (ii) If you wish clarification of information or to include things in your contract, please request these in writing and we will confirm our acceptance in a written confirmation. It is very important that you check all the details on our confirmation invoice to ensure they are correct as this forms the basis of the contract. Items not mentioned on your invoice will not be supplied (this includes dietary requests such as vegetarian meals). Any discrepancies should be brought to our attention within 7 days of the issue of the invoice otherwise the details shown on the invoice will be presumed to be correct. (iii) Any monies paid in order to go ahead with a request for flights or accommodation constitutes a commitment to proceed with the booking if your request can be fulfilled. For this reason such a request must be confirmed in writing. Such monies are non-refundable unless the request cannot be fulfilled. (iv) Errors in costings are very rare, but should there be an obviously incorrect price, we will issue a new invoice and we will not be bound by the amount quoted on the incorrect invoice. (v) It is very important that you check all the details on our confirmation invoice to ensure they are correct as this forms the basis of the contract. Items not mentioned on your invoice will not be supplied (this includes dietary requests such as vegetarian meals). Any discrepancies should be brought to our attention within 7 days of the issue of the invoice otherwise the details shown on the invoice will be presumed to be correct. (vi) We aim to despatch confirmation invoices 3-4 days after receipt of your deposit/final payment and booking form. If you do not receive a confirmation invoice after 2 weeks please contact us immediately. If for any reason we are unable to confirm your booking, the following options will be available to you: a) accept an alternative holiday offered by us b) purchase another holiday from us at the current selling price or c) accept a refund of all monies paid. You must notify us within 7 days of your decision otherwise we will assume you have decided to accept the alternative holiday offered. (vii) Ski Activity’s holidays start and finish where stated on your invoice. We are not responsible for your travel to or from this point or for any expenses including travel, accommodation, subsistence and loss of earnings caused by delayed return to your departure point, howsoever caused. (viii) When you confirm a booking you consent to us processing the personal information you supply relating to you and your group in order to provide you with the services booked. Group leaders also undertake to pass this and our important information on to the members of their party. This contract is made on the terms of these booking conditions which are governed by Scottish Law. We both agree to submit to the jurisdiction of the Scottish Courts. Your contract is with Ski Activity Ltd. We are a member of TTA (No.U3557). Our contract with you is deemed to be made at the offices of Ski Activity Ltd Lawmuir House, Methven, Perthshire PH1 3SZ This brochure is published by Ski Activity. July 2007. BOOKING AND PAYMENT A deposit of £120 (£150 USA & Canada) per person is required if you book a chalet or chalet hotel holiday more than 10 weeks prior to departure. Groups of over 20 people may pay deposits of £65 (Europe) and £85 (North America) per person with our prior agreement only. Deposits for short breaks, tailor-made holidays and some hotel holidays are 30% of the total holiday cost as this is the amount required by the suppliers. This will be confirmed at the time of booking. The deposit and insurance premium are non-refundable. Deposits may be claimable on insurance, subject to terms. All money paid to your travel agent will be held by the agent on our behalf. (ii) We accept payment by cheque, credit card and debit card (e.g. Switch, Connect). In line with most tour operators there is a charge for use of credit cards of 2% (Visa and Mastercard). An additional surcharge may be applied for use of multiple cards (£10 per card). Group leaders should read the section concerning group discounts and payments. (iii) An extra charge on some holidays may be made for full payment of low cost airlines seats or extra facilities such as business class supplements and additional flights as this is required by suppliers in order to book. Once purchased these are non-refundable. (iv) It is an express condition of booking that you have travel insurance offering at least the same level of cover as that offered by Ski Activity. No liability will be accepted by Ski Activity for any clients travelling without adequate insurance. Insurance must be booked and paid in full at the time of booking your holiday and cannot be added subsequently. (v) Unless any discrepancies are brought to our attention, once you have received our invoice it will be deemed that you have accepted this booking contract and the important information on behalf of all those on your booking. (vi) Names for those in your group must be provided (correctly as they appear on passports) at the time of booking for any holiday using scheduled flights. For those using charter flights names should ideally be provided at the time of booking, however, please read the section ‘Cancellations and Alterations by you’. FINAL PAYMENT (i) Final payment is due 10 weeks before your departure and if we do not receive the balance by this date we reserve the right to cancel your holiday and the cancellation charges shown in the cancellations and amendments section will apply. We do not issue reminders for final balances. Tickets will not be despatched until final payment and the booking form have been received. Full payment is required if booking within 10 weeks of departure. All names must be supplied no less than 10 weeks before departure (for those using our charter transport services). (ii) Dishonoured cheques will be treated as a cancellation, with relevant charges payable. Insurance premiums are not transferable or refundable. (See insurance section for information on return of insurance premiums within 14 days). OPTIONS An oral request or provision of an option does not give rise to contractual obligations to you or to Ski Activity and may be cancelled by either party. We do not hold options on late availability prices. All options expire at 5pm at the end of the final day stated. TRAVEL ONLY Clients must pay in full on booking, and dates cannot be changed once confirmed. No cancellation refunds are available. Clients are advised to take insurance, such as that offered by Ski Activity, which provides a level of cover for cancellation, subject to terms. HOLIDAY PRICES We reserve the right to increase or decrease our prices at any time prior to booking. The basic price shown in your price panel includes extra charges made by airlines for added insurance and security costs which are known at the date of printing this brochure. (i) Once the price of your chosen holiday has been confirmed, then, subject to the correction of omissions or errors, we will only increase the price in the following circumstances: changes in our costs resulting from transportation costs e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator; government (including foreign) action such as increases in VAT or any other government imposed increases; and currency fluctuations. This increase will cover any changes in our costs in excess of those taken into account at the time of booking.(ii) In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1 per person together with an amount to cover agent’ commission. (iii) If we have to increase the cost of your holiday we will send you a Final Invoice showing the amount you owe us. If this means that you have to pay more than 10% of your holiday price, you may cancel and receive a full refund of monies paid, except for any premiums paid to us for holiday insurance and amendments. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so in writing and with 14 days from the issue date printed on your Final Invoice. Whether you cancel or not you will also be entitled to, on the terms set out in respect of major changes, to accept an offer of alternative arrangements from us if we are able to do so and compensation as described. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. (iv) The price quoted on the Final Invoice is guaranteed, unless you change your booking. Any increase in our costs which occur after the Final Invoice has been sent will be borne by us. In exchange for this promise to you and the risk to us, we will not make any refunds, nor reduce any increases in other costs by any credit, for favourable cost movements. (v) We reserve the right to amend brochure prices in cases where, due to circumstances beyond our control, airlines have ceased to operate certain routes or changed routes or timings significantly. (vi) The availability of the transport seats and accommodation is limited. Once our allocation has been filled, we may have to purchase more capacity. If this is the case the advertised prices/supplements may not apply as we may not be able to obtain the same favourable rates or the same booking class. If this is the case we will inform you of this at the time of booking. (vii) Group, self-drive, children’s and accommodation only reductions stated in this brochure apply to brochure price holidays only. They are all subject to availability and may be changed or withdrawn at any time. Reductions or supplements for late availability holidays will be advised at the time of booking. (viii) As all our holidays are priced with transport included, accommodation only prices are subject to availability. (ix) Brochure prices are based on the exchange rates and other costs prevailing (£1 = 1.45 Euros, 2.2 Swiss Francs, 2.1 Canadian Dollars and 1.9 US Dollars). (x) A charge of £10 per ticket will be made for all tickets collected/ issued at the airport (TOD) for European departures. As all holidays to North America use scheduled flights and there are charges levied by the airlines for re-issuing lost tickets, we charge £5 to send any scheduled tickets booked from the late availability list by Special Delivery. If holidays are booked very near to the departure date necessitating the issue of scheduled tickets at the airport, there will be a charge of between £10 - £25 per ticket.CANCELLATIONS AND ALTERATIONS BY SKI ACTIVITY (i) We plan our holiday arrangements many months in advance. Therefore it is occasionally necessary to make changes to the holidays as described in the brochure. We reserve the right to change travel arrangements after this contract has been entered into. Your invoices will always show the latest route timings and these will be subject to change. The times on your tickets may also change due to circumstances beyond our control. (ii) Most of the changes we are obliged to make are minor changes to arrangements for which no compensation or refund is due. Many of these are defined below. If we are forced to make major changes (as or similar to those defined below) we will advise you as soon as we are in a position to do so and you have a number of options (subject only to (iii) below) Minor changes: alteration of airline/flight routing, of aircraft type, of overseas arrival airport/seaport/station, of travel timings by less than 12 hours, change of accommodation to another of the same or higher standard and any other change not specified as a major change (below). Major changes: change of UK airport (excluding airports in the same region eg London, Gatwick, Heathrow, Luton, City Airport or Stansted and departure points Dover Folkestone and Ashford), resort, flight times by 12 hrs or more, or to a lower standard rating of accommodation and cancellation of holiday. If we are obliged to make a major material change to your holiday as defined above, or if we cancel the holiday within 56 days of the original departure date you may choose to: (a) accept the new holiday arrangement offered by us (which may involve a change of resort) (b) purchase a replacement holiday from us at the current selling price (c) cancel your holiday and receive a full refund You must notify us of your choice within 7 days of our offer of alternative holiday arrangements. If you do not, we will assume your acceptance of the new holiday arrangement. Whichever option you choose you will be entitled to the following compensation: notifi cation of material change 56-43 days £10 pp; 29-42 days £20 pp; 15-28 days £25 pp; 0-14 days £30 pp. We shall be under no further liability to you, nor shall we be liable for any costs or expenses outside the holiday cost. (iii) Compensation payments or refunds will not be made where changes or cancellations are made due to hostilities, political unrest, situations which constitute force majeure such as war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural disasters (such as avalanches), ports, cancellations or changes of schedule by carriers ceasing to operate due to adverse weather conditions or other events outside our control or unless you are in default of payment. Compensation will not be paid to adults or children travelling on free places but will be paid on a pro rata rate of the adult rate if children have paid a child price. These compensation payments do not apply to late availability holidays or other special offer holidays. (iv) If, due to circumstances outside our control in respect of which we were not able to notify you prior to departure, we are not able to provide you with the accommodation booked, we will, when you arrive in resort, endeavour to provide accommodation of a similar standard in the same area. If we are unable to do so and can only provide accommodation of a lower standard, we will refund the difference in price together with a compensation payment of £30 per person subject to (iii) and on the same basis for children and free places as (ii). Please note that compensation is not paid if changes are made by the carrier due to weather, technical or operation reasons and this affects your departure from resort. Please also read general conditions. (vi) On very very rare occasions we may be forced to terminate your holiday prior to the due date, and/or make alternative arrangements for your return journey due to force majeure situations (not necessarily in your resort) such as adverse weather conditions. We regret that we will not be able to make any refunds (unless our suppliers do), or to pay compensation, or meet any expenses incurred as a result. If you decide not to purchase the insurance policy recommended by Ski Activity and we incur costs and expenses in making these changes or terminating your holiday, you will be liable to repay us all of these costs. Alternatively you must transfer to us any rights you may have with your own insurer in aspects of these costs. You must also fully cooperate with us if we wish to enforce any rights that are transferred. CANCELLATIONS AND ALTERATIONS BY YOU (i) Cancellations must be confirmed in writing by the person who signed the booking form (recorded delivery advised) or by your travel agent - also in writing. We cannot accept verbal cancellations. The following cancellation charges are payable, as a proportion of the invoiced cost from the date we receive written confirmation. The number of days prior to departure are to the day on which written notice is received by us: cancellation 56 days or more prior to departure = loss of deposit and insurance premium; 28-55 days = 55%; 14-27 days = 70%; 13-3 days = 95%; 2 days or less = 100%. (ii) If cancellation of a party member results in under occupancy of a room, apartment or chalet, those remaining must pay the appropriate empty bed charge. Cancellations may also affect entitlement to group places. Most scheduled travel arrangements will incur 100% cancellation charge. (iii) If you are prevented from travelling, you may transfer your booking to another person providing your arrangements remain exactly the same as the original booking and this person takes on the cost of your holiday. This is also providing your booking is based on using our charter flights as most scheduled carriers and some charter carriers other than our own, prohibit name changes (including initials) and require that new tickets be purchased or charge an amendment fee. You must put your request to transfer your booking in writing and an amendment charge will be made depending on when we are notified of the change. (iv) If you wish to amend your booking in any way once a confirmation invoice has been issued, we will do our utmost to make these changes but it may not always be possible. Names of all those travelling (provided our charter transport is being used - if not see (v) below) must be supplied at the latest when final payment is due i.e. 10 weeks before departure, otherwise tickets will not be issued. Any names supplied or changed between 10 and 4 weeks before departure will incur a charge of £25 per name. If names are not supplied until 4 weeks before departure (or after tickets have been printed), the charge increases to £35 per name. Other amendments to a booking, e.g. dates and accommodation, involve an administration charge of £25 per person if more than 10 weeks prior to departure and £50 if within 10 weeks of departure. Any amendment must be in writing from the party leader (only) or your agent. If your amendment involves a recalculation of holiday costs we will send a revised invoice confirming these changes. If you wish to add a person to your booking or ski packs, we cannot guarantee that this can be done and such changes cannot always be accepted within 14 days prior to the date of departure. (v) Many forms of transport such as scheduled flights require that names are supplied at the time of booking. They also have restrictions on changing names, initials, dates etc before and after tickets are issued. Should you request a change we may have to pass on any cost charged by the carrier which may involve repurchasing a new ticket at a higher cost. If the amendment means we have to send you new tickets, we cannot do this or refund any monies paid (if applicable) unless we have your old tickets and documentation. LIABILITY The following applies where we are providing a holiday package; If we are providing transport only or accommodation only this section does not apply to you and we accept responsibility only for the proven negligence of our employees when acting in our employ. (i) We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure. Force majeure means any event which we or the supplier of the services in question could not foresee or avoid. Such events may include, but are not limited to, war or threat of war, riots, civil strife, terrorist activity, industrial action or disaster, technical problems or accidents at airports, stations, ports or transfers, natural or nuclear activity, adverse weather conditions, fire and all similar events outside our control. (ii) Ski Activity accepts responsibility should services we are contracted to provide prove deficient, and for loss or damage you may suffer on holiday as a result of the proven negligence of our employees or agents providing this is brought to our attention in resort and in writing to us in Perth within 3 months of your return from holiday. Accommodation and transport are provided by independent suppliers, for whom we accept responsibility as follows: if you suffer death, bodily injury or illness arising from the proven negligence of our suppliers, we accept responsibility provided they were acting within the scope of employment when the accident occurred. The only limitations that apply on our acceptance of liability as set out above are (whichever is the less): except in cases of personal injury, death or illness our liability will not be in excess of twice the price of the holiday of the person making the claim against us; and nor will our liability exceed any limitation applicable under any international convention governing or relating to the provision of the service complained about, even if that convention has not been ratified or applied in the United Kingdom. All clients are bound by the conditions of carriage of all airlines, coach companies, and other suppliers of transport, accommodation and services which go to make up their holiday. These conditions are subject to international agreements between countries and some may exclude or limit liability. Copies may be made available on request. (iii) Should any payment be made to you by us in any of the circumstances referred to in this section, we reserve the right to claim in your place against the party responsible for causing the illness, injury or death, and you must agree to assign that part of your rights to us and we will be subrogated to those rights. (iv) Where appropriate, and subject to our reasonable discretion, general assistance shall be given to clients who through misadventure suffer illness, personal injury or death during their holidays arising from an activity which does not form part of the inclusive holiday nor of an excursion offered by us provided you tell us and the supplier involved whilst you are in resort and write to us within 3 months of your return from holiday. Where legal action is undertaken by the client, with our prior agreement, initial associated legal costs shall be met by us, provided the client requests such assistance within 90 days of the misadventure. Our aggregate costs in respect of this section shall not exceed £5,000 per booking form. In the event of a successful claim for costs against a third party or there being suitable insurance policies in force, costs incurred by Ski Activity shall be recoverable from the client. (v) The risk of skiing being adversely affected by weather conditions has to be accepted. Where transport is arranged to other resorts the costs will be paid locally by the client. Ski Activity shall not be liable for any loss, delay or costs connected with, or arising out of, adverse weather conditions, including blocked roads and lengthy airline delays. If, as a result of force majeure, you miss your return departure and extra accommodation is required, Ski Activity will not be responsible for this cost. We strongly recommend you take insurance which, subject to terms, may cover this. (vi) If, due to adverse weather conditions or other circumstances beyond our control, pre-booked ski packs, excursions or tours are not available, our liability is limited to a refund of monies paid for such services. (vii) No refunds are given for unused portions of the holiday, e.g. journeys, transfers, car hire, empty accommodation, unused ski packs, uneaten meals. No representative is authorised to make or promise refunds and no such promises will be accepted by Ski Activity. (viii) Where excursions or services such as ski lessons are provided by a company outside of Ski Activity, even where such excursions or services are sold through our representative or a supplier of Ski Activity, we will have no liability for these. We act as an agent for such services and would be happy to provide their conditions of booking on request. (ix) In the case of accidents or claims arising from carriage by seas, air or rail, compensation is limited in accordance with the relevant international convention. The applicable ‘Conditions of Carriage’ can be supplied on request.GENERAL (i) All clients undertake not to damage their accommodation, and to abide by local regulations (especially in relation to noise). Clients are liable for the cost of any damage or loss and Ski Activity shall be entitled to recover costs from the client if necessary before homebound transfer. The party leader shall be liable in the first instance for any claims against the party. Clients undertake not to harm the reputation of Ski Activity, or cause offence to other clients or to representatives of Ski Activity. The holiday of any client in breach of this undertaking is liable to be terminated and Ski Activity shall have no further contractual obligations to that client. If in the opinion of any person in authority such as an aircraft captain, manager or senior Ski Activity employee you appear to be unfit to travel or likely to off end other passengers, we may terminate your holiday arrangements with us and our responsibility for your holiday ceases. In this case no refund or compensation will be paid.(ii) Clients are responsible at all times for their own personal documents, for their baggage, belongings and ski equipment whether hired or not.(iii) We will try to meet any special requests but cannot guarantee to do so. Please note that special requests do not form part of our contractual agreement and we will have no liability if they are not met. TRANSPORT (i) All travel arrangements including routings, aircraft type and arrival airports are provisional until confirmed on your tickets and may change after this due to circumstances beyond our control. Carriers and/or airports, port authorities and other competent authorities may make decisions which result in delays, changes of route and rescheduling. When this occurs we are not consulted and we cannot accept liability for such decisions. (ii) We reserve the right to make any necessary change to your travel arrangements including changing the means of transport in a force majeure situation in order for us to be able to meet our obligation to transport you to and from the resort or your UK departure airport. (iii) Please be aware that we are often not advised by scheduled airlines of delays to flights either internal or international. For clients travelling in the US or Canada on connecting flights please call our Area Manager (details on your itinerary) to inform them of your revised travel details. (iv) Your journey may be subject to conditions of carriage and international conventions (such as the Warsaw convention). These form part of your contract with us as well as the transport company. Please ask us or your travel agent if you require a copy of the conditions applicable to your journey. (v) A new Europe-wide law came into force into 2005 relating to denied boarding, delays and cancellations of flights granting new rights to passengers. In certain circumstances passengers have the right to cancel their flight and receive reimbursement of the cost of their flight from their airline. Full details will be publicised at EU airports and will be available from affected airlines. Please note that reimbursement of the cost of a flight that forms part of your holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your holiday from us or your supplier if we are a booking agent. (vi) If the baggage allowance on charter tickets is exceeded there may be a charge for the excess or it may not be possible to load it on to the flight. The baggage allowance for scheduled flights is also shown on your flight tickets and the same rules apply. (vii) It is the responsibility of the owner to ensure that their property is taken from the point of arrival to the transfer vehicle and from the transfer vehicle to the accommodation and vice versa on departure. (vii) CAA regulations state that a child of 2 years or older (on the return date of travel) must have its own air seat and will otherwise be denied boarding by the airline. Children under 2 years (on the return date of travel) must sit on a parent’s lap and are not entitled to luggage allowance or catering on flights or seats on transfers unless these have been paid for. RESOLVING PROBLEMS We want your holiday to be as enjoyable as possible, but occasionally even the best laid plans can go wrong. In the unlikely event of there being something not to your liking whilst on holiday, we aim to resolve it as quickly and amicably as possible. (i) You must report it immediately to the relevant supplier of the services in question and to our resort representative, thereby giving them the opportunity to remedy the problem. Part of this reporting procedure is that you complete a form in resort so all parties are clear on the precise nature of the issues involved. It is an express condition of your Agreement that this simple procedure is followed. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. If you are still dissatisfied we ask that you write to us giving details of your complaint. We do not automatically follow up a report made in resort as in many cases these are resolved. (ii) We do not issue refunds in resort as we feel it is important that all the relevant information is gathered in fairness to all involved. Our Representatives are not authorised to promise or make payments or to vary the terms, conditions or information in the Ski Activity brochure. (iii) If you are still dissatisfied please write to us within 28 days of your return quoting your booking reference and providing details of your dissatisfaction. We will acknowledge your letter and investigate the points raised and reply within 28 days. If this is not possible we will send you a letter advising you of our progress. BROCHURE VALIDITY The prices and conditions in our brochure apply to the edition valid from July 2007. We reserve the right to increase or decrease the price of unsold holidays at any time and to correct omissions or errors. For these holidays supplements and discounts may not be as stated in this brochure. Any further issues of the brochure will supersede these conditions and prices. Current selling prices will be shown on our web site. BROCHURE DESCRIPTIONS All descriptions in our brochure, or made orally or in writing (including our website) are given in good faith based on information believed to be correct at the time. After the brochure is printed however, changes can take place which are beyond our control. Our reservations staff will have the most up-to- date information and we will do our utmost to notify you of changes before your departure. Photographs of rooms represent the type of accommodation available but not all rooms will be the same shape, size or style. Please note that family rooms are not necessarily larger than the norm. Descriptions of apartments are a guide only, as all are individually owned and differ from one another. We have many new chalets in our programme, some of which are being built for the 2007/08 season. We take every possible care in writing our descriptions from architect’s plans and in trying to ensure that these projects are completed to schedule. Factors outside our control such as weather, local authorities and unforeseen building problems can cause delays and last minute changes to architect’s plans. We will advise you as soon as we have been made aware of these and been able to assess the impact on your holiday. Once notified you have the same options as a major change to your holiday and our liability will be limited to those detailed in the aforementioned section. |
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