we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruisecompany

/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one

contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you

will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or

supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and

we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if

you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may

however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an

invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those

suppliers or to reject it.

proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on

receipt of all documents and advise us of any errors immediately.Any changes to these details will incur the charges stated below.

Please ensure that the names given are the same as in the relevant passport.

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other

persons necessary for the provision of your travel arrangements.

The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law.

This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements.

Certain information may also be passed on to security or credit checking companies.

If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing

and combating terrorism and other transnational serious crimes.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this

country. If we cannot pass this information to the relevant suppliers,whether in the EEA or not, we will be unable to provide your

booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data

protection policy are available upon request.

pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due

date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms

and Conditions.

effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or

amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must

pay us the cancellation or amendment charge stated below.

we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the

cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have

issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been

provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. 2) We can

also offer you insurance against the financial failure of the principal(s)/ suppliers(s) of your travel arrangements. This costs only

provided at time of booking.

sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to

our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means

subject to the charges stated below.

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these

with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot

travel because you have not complied with any passport, visa orimmigration requirements. Most countries now require passports to

be valid for at least 6 months after your return date.

Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please

ask us for full details.

We can provide general information about any health formalities required for your trip but you should check with your own doctor for

your specific circumstances.

you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure.

Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact

name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any

refund.

queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this

must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be

less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or

you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the

principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of

course assist you with this if you wish - please contact Customer Services. If the matter cannot be resolved and it involves us or

another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com

Special requests after booking has been confirmed Principal’s charge + £10 per person (min £10 perbooking)

Collection of surcharges/additional taxes Principal’s charge +£5

Arranging Passports and Visas Passport/Visa fee + £25

Pre-booking airline seats after confirmed booking Principal’s charge + £25

Minimum charge £30

Tickets despatched by courier Cost of courier + £5

Tickets despatched by insured delivery £10